We want your experience with ORÍGENA to be as special as each piece we select. Here you'll find answers to the most common questions.
SHIPPING
Where do you ship to?
We currently ship to all of Spain (mainland and Balearic Islands). We will soon expand to other European countries.
How long will my order take to arrive?
Between 3 and 5 business days from order confirmation.
How much is shipping?
Shipping is free on orders over €50. For smaller orders, the cost is calculated at checkout.
Can I track my order?
Yes, you will receive an email with the tracking number once your order has been shipped.
EXCHANGES AND RETURNS
Can I return a product?
Yes, you have 30 calendar days from the receipt of the order.
Who bears the return costs?
The customer is responsible for shipping costs, except in the case of a defective product or an error in the order.
Can I exchange a product for another?
Yes, you can request a change and we will assist you through the process.
PAYMENTS
What payment methods do you accept?
We accept credit/debit cards and other secure payment methods available on the website.
Do prices include VAT?
Yes, all prices include VAT.
HOW SHOULD I CARE FOR MY PRODUCTS?
How should I care for the products?
Each product includes specific recommendations. As these are handmade pieces, we recommend careful use.
Who bears the return costs?
Expenses are borne by the customer, except in the case of a defective product or an order error.
Can I exchange a product for another?
Yes, you can request a change and we will guide you through the process.
CUSTOMER SERVICE
How can I contact you?
You can write to us by email or WhatsApp. We will be happy to help you.
Do you offer personalized advice?
Yes, we will be happy to advise you to help you choose the right piece.